Customer Effort Score Calculator

Calculate your CES to understand how much effort customers need to interact with your business.

Survey Responses (1-7 Scale)

1 = Very High Effort, 7 = Very Low Effort

1 - Very High Effort

2 - High Effort

3 - Somewhat High

4 - Neutral

5 - Somewhat Low

6 - Low Effort

7 - Very Low Effort

Formula

CES = Sum(Score x Count) / Total Responses

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Enter survey responses to calculate CES