Service Level Calculator

Calculate what percentage of calls are answered within your target response time (e.g., 80% in 20 seconds).

Service Level Data

Target Answer Time (seconds)

Calls Answered Within Target

Total Calls Offered

Abandoned Calls optional

Service Level = (Calls Answered in Target / Total Calls) x 100

80/20 - 80% of calls answered in 20 seconds

90/10 - 90% of calls answered in 10 seconds

80/30 - 80% of calls answered in 30 seconds

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Enter call data to calculate service level